Director of Human Resources

Seattle, WA

Full Time

Senior Manager/Supervisor

Job Title:       Director of Human Resources
Department: Human Resources
Reports To:   Managing Director of Human Resources
SUMMARY
The Human Resources Director provides leadership and support for Lumen Field, a fast-paced, high-profile professional sports stadium and multi-purpose facility. This role supports an environment that includes NFL & MLS operations, stadium operations, concerts, international sporting events, private events and year-round business functions.
In collaboration with the Vice President of Human Resources (VP of HR) and the Managing Director of Human Resources the primary responsibilities include employee and labor relations, union partnership and CBA administration, workplace investigations, performance management, employee coaching and counseling, talent acquisition, onboarding/offboarding, training initiatives, employee engagement, policy development, employee records, compliance and workplace safety. The Human Resources Director serves as a trusted advisor, promoting a culture of accountability, collaboration, inclusion and operational excellence while supporting the organization's strategic business objectives and exceptional event experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Collaborate with the VP of HR and Managing Director of HR to create and implement HR strategies aligned with company objectives, encompassing workforce planning, talent acquisition, talent development and performance management
Collaborate to establish and maintain HR policies and procedures in compliance with labor laws, industry regulations and company values. Ensure fair and consistent application of policies throughout the organization
Serve as a resource to managers and employees on employee relations issues. Provide counseling and support to resolve issues, disputes and other sensitive matters
Oversee the organization’s relationships with multiple labor unions representing different segments of the workforce, including collaboration with union representatives on matters concerning policies, employee issues and concerns affecting union members. Serve as a lead participant in collective bargaining and contract negotiations across the various union agreements and engage with unions and their members to address grievances, disciplinary actions and policy discrepancies. Administer and interpret the terms of each collective bargaining agreement, ensure consistent application across the represented workforce and manage the grievance and arbitration process in partnership with HR Leadership and the Legal team
Partner with HR Leadership, the Legal team, and outside counsel on employment-related claims, charges and litigation, including responding to agency complaints and investigations (such as those from the EEOC, NLRB, and Washington State Department of Labor & Industries). Gather and preserve relevant documentation, coordinate position statements and discovery responses, serve as an HR representative, or witness as needed, and help identify and implement corrective actions to reduce future risk and exposure
Work with HR team to ensure compliance with employment laws and regulations, maintain accurate HR records and prepare required reports
Conduct workplace investigations. Collaborate closely with the VP of HR, Managing Director of HR and the Legal team on intricate and sensitive employee issues that arise during the investigation process
Assist with the creation and review of job descriptions for new positions and update existing job descriptions as needed
Partner with HR Leadership to establish and implement performance evaluations and development plans to foster employee growth and enhance productivity
Conduct performance counseling and disciplinary action; prepare employee separation notices and related documentation
Collaborate with HR team in elevating employee engagement and satisfaction by implementing impactful communication strategies, recognition programs and team-building activities
Knowledge and understanding of organization’s employee benefits
Direct and oversee Event Staff Training which includes policies, procedures, training content and presentation materials
Lead high-volume seasonal and event-day workforce planning, including recruitment, mass onboarding and offboarding of part-time and seasonal staff such as guest services, ushers, ticket takers, security, conversion, fields and parking personnel. Manage the cyclical ramp-up and ramp-down of the gameday and event workforce to ensure appropriate staffing levels for every home game, concert and special event held at the stadium
Provide on-site HR presence and support during home games and major events, when directed, serving as the primary point of contact for staff matters that arise during event operations. Work non-traditional hours, including evenings, weekends and holidays, to align HR coverage with the event calendar. Partner with Stadium Operations, Security and Event Management on day-of staffing, incident response and workforce communication
Communicate effectively at all levels within the organization with the ability to influence
Regularly engage in direct communication with the Stadium GM/VP and other directors on key human resources matters, implementations and directives
Contribute to and champion the organization’s DEI strategies and objectives. Play a pivotal role in supporting the development, rollout and successful implementation of DEI initiatives
Maintain current knowledge and understanding of new regulations, trends and laws impacting human resources
Provide leadership and support during organizational change and restructuring initiatives
Demonstrate honesty, integrity, responsibility and professionalism

QUALIFICATIONS
To execute successfully in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:

Bachelor’s degree and 8+ years’ related experience in Human Resources
Proven experience in HR management
Strong knowledge of employment laws, regulations and HR best practices
Effective leadership and communication skills, with the ability to influence and collaborate successfully at all organizational levels
Demonstrated success in developing and implementing HR strategies that align with business objectives
Experience in talent acquisition, performance management, employee relations and organizational development
Familiarity with HR systems and data analytics to drive informed decision-making
Outstanding problem-solving and conflict resolution abilities
Experience with labor relations and collective bargaining across multiple unions in a unionized workforce
Experience managing vendor and contractor relationships and co-employment considerations is a plus
Experience partnering with legal counsel on employment-related claims, agency charges and litigation, including responding to investigations and supporting risk mitigation

Supervisory Responsibilities:

Human Resources Coordinator

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This role requires the ability to be present on-site at the stadium, including during home games and major events and to move throughout the facility, which may include stairs, ramps, concourses and outdoor areas in varying weather conditions
The position requires flexibility to work evenings, weekends and holidays aligned with the event calendar
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

COMPENSATION AND BENEFITS

The salary range for this position is: $135,000 – $155,000. The salary range applies to the current posting. The posted salary range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
We offer excellent benefits, please view here: https://www.seahawks.com/about/employment/benefits

Company: FGI

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Have you managed HR support for a high-volume hourly, seasonal, part-time or event-based workforce?*

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