Guest Services Teammate

Seattle, WA

Part Time

Student (High School)

Job Title:        Guest Services Teammate
Location:        Seattle, WA (Lumen Field)
Rate of Pay: $22.75 / hour
Shift Length:  4 – 8 hours per event on average
*** This is an event-based position; therefore, you are only eligible to work a shift if our stadium is hosting an event ***
Position Overview
Lumen Field/ Seattle Seahawks is dedicated to creating a workforce that is both diverse and inclusive. Joining our team means that you are committed to providing world class customer service in a fast-paced and high energy environment. As a Guest Services Teammate, you’ll have the opportunity to work Seahawks games, Sounders matches, Reign matches, stadium concerts and other large stadium events.
Benefits

Free ORCA (public transportation) for each scheduled stadium event or free parking in a designated nearby garage
Paid training
Teammate Recognition Program
Weekly Pay
Uniform shirt and jacket provided.
Paid sick time.
401k Retirement Plan

Guest Services Positions
As a Guest Services Teammate you will have the opportunity to work one or more of the following positions: Ticket Taker, Usher, Greeter, Wheelchair Escort, Access Control, Guest Service Fan Support Booths, Research & Data Collection, Teammate Check-In, ADA Seating Relocations.
Responsibilities

Welcome guests and provide directions
Provide customer service and problem resolution
Uphold company policies to ensure guest safety and satisfaction
Make quick and efficient decisions while maintaining professionalism
On the job training is provided

Desired Skillset

Ability to adapt to a fast-paced, high energy environment
Experience and adaptability to using tablets, computers and touch screen technology
Excellent customer service skills
Outgoing and approachable personality
Ability to communicate effectively while maintaining professional composure under pressure
Open availability to work nights, weekends and holidays as dictated by the event schedule

Minimum Qualifications

Must be 18 years of age or older
Must be able to speak English effectively
Must have continual reliable access to email and a computer/smart phone in order to update availability, check schedules and read event information
Must be able to pass a background check

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand for extended periods of time (unless physically unable to stand)
Ability to walk up and down stairs
Must be able to work both indoors and outdoors (no positions allow staff to watch the event at any time)

Company: Guest

Company: FGI

Company: Gameday

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This position would have you work between 1-4 events per month. Each shift can range from 4-8 hours. Based on the Lumen Field event calendar, do these requirements align with your employment needs?*

Do you currently or have you previously worked at Centurylink Field and/or Lumen Field?*

If you answered yes to the previous question, please specify current/previous position and for which organization? (FGH, FGI, DNC, Aramark, Staff Pro, etc.)

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Guest Services Teammate

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