Seattle Seahawks / First & Goal Inc.
Premium Service Representative
Renton, WA - Full Time
Job Title: Premium Service Representative
Department: Suites and Premium
Reports To: Premium Service Manager
FLSA Status: Non-Exempt
SUMMARY
This position requires a detail-oriented individual who is passionate about providing exceptional service and displays a positive attitude with a proactive approach. This position will be responsible for developing and maintaining strong relationships with Club season ticket holders with a focus on achieving retention goals and executing targeted service initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The hourly rate range for this position is: $25.00 - $31.00 + Bonuses and Commissions
The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
We offer excellent benefits, please view here: https://www.seahawks.com/about/employment/benefits
Company: FNW
Department: Suites and Premium
Reports To: Premium Service Manager
FLSA Status: Non-Exempt
SUMMARY
This position requires a detail-oriented individual who is passionate about providing exceptional service and displays a positive attitude with a proactive approach. This position will be responsible for developing and maintaining strong relationships with Club season ticket holders with a focus on achieving retention goals and executing targeted service initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provide superior, individualized service to all Club season ticket accounts, approx. 2600 accounts
- Manage inbound day to day customer communication and provide necessary solutions for customer service resolutions
- Responsible for the relocations and renewals of all club seat accounts in coordination with overall season ticket renewal campaign
- Maintain CRM records tracking communication, sales trends and customer profiles
- Develop and maintain club membership program, identifying assets that will increase the value of membership
- Complete Voice of The Fan survey calls on a game by game basis to improve the fan experience
- Support Premium Service Manager with gameday club experience activations
- Collaborate with departments across the organization to increase opportunities for premium clients
- Generate revenue through upsells, referrals and selling premium products to existing clients
- Manage Club Facebook group including content creation, planning and group engagement
- Actively support and execute premium hospitality events and experiences
- Assist with execution of premium ticket opportunities for Lumen Field events such as concerts and other events
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Four-year college degree
- Minimum two years’ experience in sales and customer service
- Strong command of Word, Excel and Archtic’s programs
- Strong communication skills to both internal Teammates and external clients is required
- Individual must be able to express their ideas clearly both orally and in writing
- Basic understanding of budget figures
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standing, walking, sitting and working with hands for extended periods of time
- Occasional lifting of more than 10 lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to prioritize a multitude of duties, adjusting to constant change and alterations
- Adapt to extended work hours in excess of the standard (40) per week
- Be available for (10) Sundays per year to work Seahawks home games
- Be available for other stadium events to service suites
The hourly rate range for this position is: $25.00 - $31.00 + Bonuses and Commissions
The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
We offer excellent benefits, please view here: https://www.seahawks.com/about/employment/benefits
Company: FNW
