Seattle Seahawks / First & Goal Inc.

Premium Ticket Sales & Service Intern

Renton, WA - Internship

Job Title:         Premium Ticket Sales and Service Intern
Department:  Premium
Reports To:    Premium Service Manager
SUMMARY
The Premium Ticket Sales and Service Intern will assist and collaborate with the Premium Ticket Sales & Service Departments’ daily tasks and season-long projects. This position will focus on the premium seat holder experience through interaction with fans, supporting all sales and customer service efforts, execution of events and gameday hospitality. This proactive individual needs to be a strong communicator and multi-tasker.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Maintain a consistent focus on customer service to foster a positive fan experience and exceed expectations for all Premium guests
  • Assist in coordination and execution of Seahawks annual events including Training Camp, Holiday Parties, Club Happy Hours and more
  • Serve as the gameday host in the EQC Tunnel Club with 185 guests each game
  • Manage the Premium Service email and customer service resolutions including inbound and outbound communication via phone, email and text-message
  • Become fully educated in the mobile ticket process to assist with fulfillment and customer service questions remotely via phone and in-person on gamedays
  • Communicate both positive and negative feedback to the Premium Service Manager to help support our Fans First Culture. Provide necessary information both internally and externally to help convert into sales and determine appropriate resolutions for customer service issues
  • Assist in fulfillment of Field Seat onboarding package, additional ticket requests and club passes
  • Generate a solid understanding of Archtics ticketing system to assist with fulfilling ticket requests and customer service resolutions
  • Enter customer, sales and service data into CRM system to maintain current and consistent database
  • Manage EQC Tunnel Club Facebook group with gameday information, team updates, content creation and interaction
  • General office duties including mailing, filing, etc.
EDUCATION AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
  • Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person
  • Must have strong writing capabilities
  • Ability to maintain and present a professional image
  • Ability to multi-task, while keeping a calm demeanor in a fast paced environment
  • Advanced oral and written communication skills
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee may need to lift 10 pounds or more
  • At times, this job may require many hours of sitting, standing and walking including events and on gameday
TIMEFRAME
  • July 2026 – End of January 2027
  • This position works 30 hours per week on average
APPLICANT MUST
  • Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
  • Have authorization to work in the United States
  • Be able to work 30 hours per week as well as gameday/nights, weekends and other various events
SELECTION PROCESS
Final applicants will be contacted and invited to participate in our virtual interview process starting in April
NOTE: Due to the large volume of applicants that apply, we ask that you do not contact us during this process.
GENERAL INFORMATION
All internships are hourly, paid positions. Interns are responsible for their own housing, travel, and relocation expenses. A background check will be conducted prior to employment start date. 
Applicants must include:
  • Current resume
  • Cover letter
  • Answer all the questions below
Application Questions –
YES/NO: I am a senior, graduate student or recent graduate within the past six months 
YES/NO: I have local housing available in or near Seattle, or I am willing to relocate and understand that any costs associated with the relocation are my responsibility 
YES/NO: I understand that this position runs from July – January and I am able to work in office 30 hours per week
YES/NO: I am authorized to work in the United States
YES: I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process
How did you hear about this internship position? 
COMPENSATION
The hourly rate for this position is: $22.75
The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
Company: FNW
Company: Internship
Apply: Premium Ticket Sales & Service Intern
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I am a senior, graduate student or recent graduate within the past six months*
I have local housing available in or near Seattle, or I am willing to relocate and understand that any costs associated with the relocation are my responsibility*
I understand that this position runs from July – January and I can work in the office 30 hours per week*
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I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process*
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