Seattle Seahawks / First & Goal Inc.

Part-Time Guest Services Scheduler

Seattle, WA - Part Time

Job Title:       Part-Time Guest Services Scheduler
Department: Guest Services
Reports To:  Guest Services Coordinator
Pay Rate:      $27.50/hour
SUMMARY
Lumen Field/Seattle Seahawks is dedicated to creating a workforce that is both diverse and inclusive. As the Guest Services Scheduler, you will understand the different levels of staffing required to successfully operate an event and ensure our events are fully staffed through our scheduling system. This position is primarily focused on scheduling part-time event staff but is also responsible for managing call-offs and updating positions and templates as the events evolve over time. The position offers a maximum of 30 hours a week with hours varying based on scheduling needs and events.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Work with the Guest Services Coordinator to manage event day staff schedules and changes within Dayforce (online scheduling system)
  • Input all event day shifts for the Guest Services part-time Teammates
  • Understand how to read staffing excel grids and dot maps for Guest Services positions
  • Perform updates and run staffing reports to audit event times and position assignments
  • Record and fill all staff call-offs prior to and during event days
  • Communicate clearly and efficiently with event day staff and management while maintaining professional composure under pressure
  • Ability to adapt and be flexible in a fast-paced, high-energy environment 
  • Uphold company policies to ensure part-time staff satisfaction and knowledge of their upcoming shifts
  • Proficiency and adaptability with computer programs such as Microsoft Office and Dayforce
EDUCATION AND QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be 18 years of age or older 
  • Must be able to speak English effectively 
  • Must have continual reliable access to email and a computer/smart phone in order to update availability, check schedules and read event information 
  • Must be able to pass a background check 
  • Self-starter with the ability to work independently and communicate progress
  • Event planning development that leads to effective event execution
  • Detail oriented
  • Strong written and verbal communication skills
  • Aptitude to understand and leverage information systems and technology
  • Ability to work both in-office and remotely with little to no supervision during mornings, nights and on weekends
  • Strong computer skills (specifically Excel)
WORK ENVIRONMENT & PHYSICAL DEMANDS 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Comfortable in a fast-paced environment
  • Must be able to work independently from home on occasion with the majority of work being done in office
TIMEFRAME
  • Open availability to work nights, weekends and holidays as dictated by the scheduling needs and event schedule  
  • Shift lengths may vary
COMPENSATION
The hourly rate for this position is: $27.50
The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
Company: FGI
Company: Gameday
Apply: Part-Time Guest Services Scheduler
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