Seattle Seahawks / First & Goal Inc.

Ticket Sales & Service Intern

Renton, WA - Internship

Job Title:        Ticket Sales & Service Intern
Department:  Ticketing  
Reports To:    Director of Ticket Sales & Service; Ticket Sales & Service Manager
SUMMARY
Assist and collaborate with the Ticketing, Premium and Suites Departments’ daily tasks, season-long projects and gameday service and hospitality initiatives. Focus on the season ticket holder and premium seat holder experience through interaction with fans, supporting all sales and customer service efforts, execution of events and gameday experiences. This proactive individual needs to be a strong communicator and multi-tasker.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Maintain a consistent focus on customer service to foster a positive fan experience and exceed expectations for all fans, Season Ticket Holders, Blue Pride Members, Club Ticket Holders, Suite Owners and their guests
  • Responsible for daily Customer Service responses and referring or solving complaints
  • Generate a solid understanding of Archtics ticketing system to provide service, assist with fulfilling ticket requests and sending receipts directly to clients
  • Support fulfillment of player & coach ticket orders, additional ticket requests and passes
  • Educate fans on how to access and manage mobile tickets
  • Enter all customer, sales & service data into CRM system and provide analysis and research upon request
  • Attend and provide service at gamedays and other special events that include night and weekend work
  • Gameday responsibilities include Box Office customer service, supporting premium service activations on the Club and Suite levels, and hosting pregame and postgame experience guests
  • Assist in coordination and execution of season ticket holder engagement events and experiences
  • Be informed and communicate both positive and negative feedback internally to help support our Fans First Culture
  • Contribute to customer service, sales and ticket operations processes as assigned
EDUCATION AND QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Outstanding organizational skills with attention to detail and completion of task
  • Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person
  • Must have strong writing capabilities
  • Ability to maintain and present a professional image
  • Ability to multi-task, while keeping a calm demeanor in a fast paced and stress environment
  • Advanced oral and written communication skills
PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may need to lift 10 pounds or more. At times, this job may require many hours of sitting, standing and walking including events and on gameday
  • Able to move about Virginia Mason Athletic Center and Lumen Field
  • Capable of walking substantial distance to traverse Lumen Field on gamedays
WORK ENVIRONMENT       
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Indoor and outdoor work within the Virginia Mason Athletic Center and Lumen Field
  • Weekend and evening work required
  • Flexible work hours (based on home game schedule, special events)
  • Ability to drive between Lumen Field and the Virginia Mason Athletic Facility and other local destinations as needed
TIMEFRAME
  • July 2026 – End of January 2027
  • This position works 30 hours per week on average
APPLICANT MUST
  • Be currently enrolled as a junior, senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
  • Have authorization to work in the United States
  • Be able to work 30 hours per week as well as gameday/nights, weekends and other various events
SELECTION PROCESS
Final applicants will be contacted and invited to participate in our virtual interview process starting in April
NOTE: Due to the large volume of applicants that apply, we ask that you do not contact us during this process.
GENERAL INFORMATION
All internships are hourly, paid positions. Interns are responsible for their own housing, travel, and relocation expenses. A background check will be conducted prior to employment start date. 
Applicants must include
  • Current resume
  • Cover letter
  • Answer all the questions below
Application Questions –
YES/NO: I am a junior, senior, graduate student or recent graduate within the past six months 
YES/NO: I have local housing available in or near Seattle, or I am willing to relocate and understand that any costs associated with the relocation are my responsibility 
YES/NO: I understand that this position runs from July – January and I am able to work in office 30 hours per week
YES/NO: I am authorized to work in the United States
YES: I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process
How did you hear about this internship position? 
COMPENSATION
The hourly rate for this position is: $22.75.
The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience, and skill set.
Company: FNW
Company: Internship
Apply: Ticket Sales & Service Intern
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I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process*
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