Seattle Seahawks / First & Goal Inc.

Premium Suites Intern

Renton, WA - Internship

Job Title:         Premium Suites Intern
Department:  Suites
Reports To:    Suite Service Coordinator
SUMMARY
Support and collaborate with the Premium Service team on daily responsibilities and season-long initiatives centered around single-game suite buyers. This role will focus on delivering an exceptional suite experience through direct guest interaction, assisting with all service and retention efforts and helping execute events and gameday hospitality. The ideal candidate is proactive, customer-focused and excels in communication and multitasking.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Maintain a consistent focus on customer service to foster a positive single-game suite buyer experience
  • Assist in coordination and execution of Seahawks suite owner annual events including Training Camp, Suite Owner Kickoff Lunch, Suite Owner Holiday Party, prospecting events and more
  • Gameday responsibilities include preparing suites, visiting single-game suite buyers, coordinating and leading single-game gameday hospitality
  • Serve as the gameday single-game buyer point-of-contact
  • Act as the liaison for all gameday needs between the Suite Sales Team, stadium catering team and single-game buyers
  • Become fully educated in the mobile ticket process to assist with fulfillment and customer service questions remotely via phone and in person on gamedays
  • Communicate both positive and negative feedback to the Suite Service Coordinator and Suite Sales Team to support enhancing the single-game suite buyer program
  • Determine appropriate resolutions for customer service issues
  • Support strategic service initiatives aimed at enhancing the buyer experience and driving the conversion of single-game suite buyers into full season/returning customers
  • Generate a solid understanding of Archtics ticketing system to assist with fulfilling ticket requests and customer service resolutions
  • Enter customer, sales and service data into CRM system to maintain current and consistent database
  • General office duties including mailing, filing, etc.
EDUCATION AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
  • Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person
  • Must have strong writing capabilities
  • Ability to maintain and present a professional image
  • Ability to multi-task, while keeping a calm demeanor in a fast paced environment
  • Advanced oral and written communication skills
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee may need to lift 10 pounds or more
  • At times, this job may require many hours of sitting, standing and walking including events and on gameday
TIMEFRAME
  • July 2026 – End of January 2027
  • This position works 30 hours per week on average
APPLICANT MUST
  • Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
  • Have authorization to work in the United States
  • Be able to work 30 hours per week as well as gameday/nights, weekends and other various events
SELECTION PROCESS
Final applicants will be contacted and invited to participate in our virtual interview process starting in April
NOTE: Due to the large volume of applicants that apply, we ask that you do not contact us during this process.
GENERAL INFORMATION
All internships are hourly, paid positions. Interns are responsible for their own housing, travel, and relocation expenses. A background check will be conducted prior to employment start date. 
Applicants must include:
  • Current resume
  • Cover letter
  • Answer all the questions below
Application Questions –
YES/NO: I am a senior, graduate student or recent graduate within the past six months 
YES/NO: I have local housing available in or near Seattle, or I am willing to relocate and understand that any costs associated with the relocation are my responsibility 
YES/NO: I understand that this position runs from July – January and I am able to work in office 30 hours per week
YES/NO: I am authorized to work in the United States
YES: I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process
How did you hear about this internship position? 
COMPENSATION
The hourly rate for this position is: $22.75
The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
Company: FNW
Company: Internship
Apply: Premium Suites Intern
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I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process*
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