Seattle Seahawks / First & Goal Inc.

Part Time Box Office Associate

Seattle, WA - Part Time

Job Title:       Part Time Box Office Associate
Department: Ticket Operations  
Reports To:   Ticket Operations Manager
Rate:              $22.75/hour
SUMMARY
The Box Office Associate assists patrons in-person and on the phone with customer service, single ticket sales, will-call, exchanges and related services. We are looking for candidates who demonstrate outstanding customer service,  attention to detail, who are team players, enthusiastic and bring a positive attitude! Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Assist walk-up customers with their ticket purchase to venue event(s)
  • Provide general venue information to patrons
  • Handle customer ticket issues or appropriately escalate to other personnel as needed
  • Process and distribute will call during events
  • Answer patron questions promptly, accurately, respectfully and thoroughly
  • Possess strong computer and typing skills 
  • Contribute to a positive, supportive team environment
  • Ability to make decisions during high-pressure situations
EDUCATION AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Experience in customer service and/or guest relations
  • Ticketing experience, specifically Ticketmaster software is a plus
  • Able to work in an upbeat and often fast-paced environment
  • Organizational skills: the ability to multi-task, remain calm in a busy work environment and ability to maintain a high level attention to detail
  • High school diploma (or GED) and be 18 years of age or older
  • Must live local and be able to attend scheduled events
WORK ENVIRONMENT & PHYSICAL DEMANDS 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee must have mobility to move about the stadium and administrative offices
  • Employee is regularly required to communicate verbally
  • Specific vision abilities required for this job include close vision, peripheral vision, depth perception and ability to adjust focus
  • At times this job may require many hours of sitting and standing including on event days
  • Must be able to lift and move boxes and other items up to 10 lbs.
TIMEFRAME
  • This position is event-based. The average hours are dependent upon the venue event calendar
  • Ability to work a flexible schedule including some nights, holidays and weekends
Company: FGI
Company: Gameday
Apply: Part Time Box Office Associate
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