Seattle Seahawks / First & Goal Inc.

Social Community Management (Part-Time)

Renton, WA - Part Time

Job Title:        Social Community Management (Part-Time)
Department:  Digital Media
Reports To:    Social Content Coordinator
ORGANIZATION OVERVIEW
Since 1976, the Seattle Seahawks have been a source of leadership and pride in the Seattle community and beyond. We believe that character, passion and excellence set our team apart. On gameday and throughout the year, we create experiences that encourage and inspire people across the Pacific Northwest. Our employees play a vital role in providing high-quality sports entertainment for our customers and fans, while celebrating a championship-mindset culture of diversity, passion, creativity and respect.
SUMMARY
The Seattle Seahawks are seeking assistance with community management across various social media platforms and accounts related to First & Goal Inc., aiming to deliver exceptional customer experiences on a day-to-day basis, but particularly during gamedays and numerous non-Seahawks events, including concerts, other sporting events (Sounders, Reign, etc.), flat shows and more. This is a part-time, year-round position averaging 28 hours per week, oftentimes at Lumen Field, WAMU Theater or the Virginia Mason Athletic Center.
The ideal candidate is a proactive problem-solver capable of monitoring multiple platforms and channels at once, regularly scanning social media posts for opportunities to answer questions and provide solutions to customers during various events, primarily taking place at Lumen Field and WAMU Theater. The ideal candidate should have outstanding communication skills and exercise good judgement in determining when to escalate issues with stadium/event operations. They also seek out opportunities to surprise and delight fans in both big and small ways.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Monitor various social media platforms for customer posts, replies, comments, etc.
  • Respond promptly and professionally on behalf of the organization to address customer service issues on various social media platforms
  • Proactively identify opportunities to improve customer experiences, collaborating with team members to quickly solve problems and find ways to make the event unforgettable
  • Effectively manage multiple tasks and responsibilities in a fast-paced environment
  • Maintain a customer-centric mindset to ensure fan satisfaction and exceed expectations
  • Occasionally capture content intended to live on social media channels as assigned
EDUCATION AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent communication skills, both written and verbal, to engage effectively with fans and team members
  • Strong problem-solving abilities to address inquiries and resolve issues promptly and efficiently
  • Customer-centric mindset with a passion for delivering exceptional service and exceeding fan expectations
  • Ability to work independently and self-sufficiently in managing responsibilities
  • Familiarity with social media platforms, including but not limited to Instagram, Twitter/X, Facebook, TikTok and more
  • Adaptability to thrive in a fast-paced environment and effectively manage multiple tasks and priorities
  • Must be able to work irregular hours, including some nights, weekends and holidays
  • Experience in creating and/or capturing content intended for social media is a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee may need to lift 10 pounds or more
  • At times, this job may require many hours of sitting, standing and walking including events and on gameday
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPENSATION
The hourly rate for this position is: $27.00
The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
Company: FNW
Apply: Social Community Management (Part-Time)
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